Work begins only after payment is received, unless otherwise agreed in writing. A project is considered confirmed only after payment and approval of the scope of work.
If a client requests cancellation before work has started, a full refund may be issued.
Once work has started, payments are generally non-refundable because the services are custom, digital, and time-based. If a project is paused or cancelled after work has started, payment for completed work and time spent remains non-refundable.
To request a refund or cancellation review, the client must contact us using the contact details provided on the website, including the order details and the reason for the request.
Each refund or cancellation request is reviewed individually. If a refund is approved, it will be processed using the original payment method.
Any work outside the agreed scope may require additional payment. Delays in client feedback or missing materials may affect deadlines and project delivery timing.